All of the resources listed are free to access. If you see a topic not covered or have any questions, please contact us.

Duty of Care Guide
National Pubwatch’s guide on a venue’s duty of care in relation to dealing with vulnerable people.

WAVE Resources
These provide those working in the licensed industry with an awareness of vulnerability and their responsibilities towards people visiting their premises.

Supporting Vulnerable People Film
A film with guidance on dealing with vulnerable customers, created by National Pubwatch.

Managing the Night-Time Economy
A report including case studies on tackling challenges in towns and cities, produced by the Local Government Association.

Women’s Night Safety Charter and Toolkit
The Women’s Night Safety Charter and Toolkit developed by the London Mayor’s office.

London LGBTQ+ Venue Forum & Charter
London Charter and pledge, as well as the LGBTQ+ Venue Forum. You can find out more information by emailing

Ask for Angela
An initiative to allow people who feel unsafe to ask for help discreetly. There are also resources available via the Safer Sounds website

Nightlife Crew
A scheme developed to keep young people safe on a night out.

Know that no means no
KNOW answers questions people might have if they’ve been involved in an incident & provides information & support.

Our Streets Now
Our Streets Now have a useful directory of support services that could be used by customers or by staff.

Strut Safe
A volunteer service to help women and locals who feel vulnerable to get home safe at night.

How to deal with difficult conversations
Resource provided by Licensed Trade Charity and Care first, providing online training for managers in the licensed trade to learn about mental Health and how to deal with difficult conversations with their teams.

Mental Wellbeing
Hospitality Action have provided a range on online resources.

Advice and Support concerning Isolate and Coronavirus
Drinkaware have published resources to help those experiencing isolation.

My Black Dog
Chat online for free about mental health to real people for support regarding suicide, self-harm, depression and mental illness.

Advice and Support
Provided by charity Mind to empower anyone experiencing a metal health problem.

Provided by the Licensing Trade Charity to gain access to counsellors
0808 801 0550

Using tech to help grow your business
Free online resources such as webinars and white papers provided by Zonal & BII.

Staff Retention
The Morning Advertiser have released a guide providing advice of staff retention.

Supporting your team now & in the future
A webinar published by The Institute of Licensing.

NDML have released a guide to help venues ensure their insurance is fit for purpose.

Workplace advice
ACAS give employees and employers free, impartial advice on workplace rights, rules and best practice.

Staff Training
A video provided by National Pubwatch regarding the importance of staff training.

The pub is the hub
A community based organisation who bring together venues and authorities in local areas. Their website has a wide range on resources and information to help venues work together.

How to manage No-Shows
No-Shows are costing the hospitality industry £17.6bn in lost revenue every year. Zonal have produced a free guide to help eliminate them.

Noise complaints
The Morning Advertiser have released some free advice on dealing with noise complaints.

Business Interruption Insurance
Webinar hosted by Best Bar None.

Good Practice Pub Guide
National Pubwatch guide containing resources on many topics essential to running a pub responsibly.

Showing Live Sports
A video produced by National Pubwatch to help support you with showing live sports events in your venue.

Reporting Crime
A video produced by National Pubwatch providing advice on report crime.

Serving up Support
MyDiageo have published a range of resources to help businesses with a range of subjects including staff training, delivering brilliant beer quality and raising sales.

Conflict Resolution Guide
National Pubwatch’s guide on the law, risk assessments and ways to diffuse a potentially violent situation.

Conflict Management Film
National Pubwatch have a film on approaches that may prevent a situation becoming violent.

Crime Scene Preservation Guide
National Pubwatch’s steps on protecting, preserving and reporting the incident and scene.

Crime Scene Preservation Film
A film outlining the simple steps required to preserve a crime scene, by National Pubwatch.

Door Security & Search Procedures Film
This film provides advice on door security and search procedures, from National Pubwatch.

Door Supervision
National Pubwatch’s guide to good door supervision.

How to deal with an acid attack/knife attack film
Information on how to deal with an acid or knife attack from National Pubwatch and South Central Ambulance Service.


White Ribbon UK
An organisation art of the global White ribbon movement to end male violence against women. All organisations are able to become Accredited.

Supporting Communities
The Portman Group have created a supporting communities report the highlights the support provided by organisations involved in alcohol.

Dangers of Intoxication
National Pubwatch has released their video “Enough is Enough” focussing on intoxication through alcohol, this can be used to refresh your staff training.

Customer safety protocols
The Safer Business Network have given their suggestions for customer safety protocols for reopening and put together a safety measures checklist.

Security Industry Authority (SIA)
An executive non-department public body, sponsored by the Home Office and has information on regulations involving door staff.

Fire Advice
In relation to the Licensing Act and Temporary Event Notice and protection advice for premises.

Drink Spiking Awareness Course
CPL Learning are offering a free course to recognise and identify the symptoms of drink spiking, increase awareness of drink spiking and how to seek help for victims and report drink spiking incidents.

Drink Spiking
The British Institute of Innkeeping, UK Hospitality, British Beer and Pub Association, and Hospitality Ulster have come together to provide guidance and resources on drink spiking.

Testing for Drink Spiking
Check your Drink, is a Drink spiking detection test kit. Check your drink also provide information and resources on Drink Spiking.

Preventing Drug Use & Devising a Strategy
National Pubwatch’s guide on recognising signs of drug use and devising a drugs strategy.

Best Practice Drug Management in Pubs
National Pubwatch’s best practice guide to drug management, in partnership with the BBPA.

Drink Spiking Initiative
Devon & Cornwall Police and Gloucestershire Police have adopted a holistic, partnership approach between police and licensees in response to increased reports of drink spiking. For more information, please contact Cat on or Rosalyn on

Drugs and Pubs
A guide to keeping a drug free pub from the BBPA and video from National Pubwatch.

The Law on Protection of Children from Harm
National Pubwatch have a short guide on the law, penalties and proof of age.

Recognising a Valid UK Driving Licence Print Out
This one-page guide helps venues to spot a genuine UK driving licence.

Challenge 21/25 Training Film
A simple staff training tool on the Challenge 21/25 initiative, developed by National Pubwatch.

No Proof of Age- No sale
Interactive online toolkit aimed at all businesses and premises selling age restricted products or services.


Best Bar None
An accreditation scheme that puts a focus on venues achieving and surpassing standards that encourage and promote customer and staff safety and welfare.

Purple Flag
An international accreditation programme that aims to reward those who achieve this in their destinations after dark.

Street Pastors and Street Angels
Street Pastors and Street Angels are volunteers that offer reassurance, safety and support.

A Study of Safe Space
The Portman Group conducted a study on safe spaces.

Liverpool city centre has developed a campaign to make the city a safer place for women & girls.

Cheltenham Borough Council & a range of partners are looking at how safe women feel in the evening & at night in the town centre.

Urban Design
This article shares ideas for how urban design can support reducing vulnerabilities.

Managing the Night Time Economy
Framework for managing the night time economy from Public Health Wales.

Cardiff Government’s plan to deliver a safe and welcoming night time economy.

Events Operations Plan
Safer Sounds Partnerships have created the Events Operations Plan, to assist you in running a safer event.


Government Support
Check you eligibility for Government Support on the website.

Licensed Trade Charity
The Licensed Trade Charity offer help and support to licensees in times of hardship.

Art Council England National Lottery Project Grants
Theses grant are available to help venues and projects that support art forms, such as live music and dance.

Restart Grant
Information and guidance on the restart grant.

Kickstart Scheme
The Kickstart scheme is led by the Government provides funding to create new jobs for 16 to 24 year olds on Universal Credit who are at risk of long term unemployment.

ACT Awareness eLearning package
Devised by counter terrorism officers and security experts, these packages are open to anyone who wants to learn how to spot the signs of suspicious behaviour and understand what to do in the event of a major incident.

Provided by the Government on increasing the protection of crowned places from a terrorist attack.

Help to prepare
Provided by Citizen Aid, to help individuals, communities and organisations to help themselves and others when there are multiple casualties, particularly from deliberate attack.

Data Masterclass videos from Propel Hospitality focusing on how data can help with communication and marketing

What’s next for the leisure and ENTE in towns and City centres
A webinar from The Institute of Licensing.

Reopening of outdoor events
A webinar from The Institute of Licensing, focusing of outdoor events, festivals and nightclubs.

FAQ’s Document
Clarifying the governments regulations and guidance, by UK Hospitality, the BII and BBPA.

Reopening Businesses and Venues
Government guidance.

Restart guidance
Provided by the BBPA.

Reopening support
Support and guidance provided by National Pubwatch.

Guide to reopening safely
Support and guidance provided by Shield Safety Group, along with their Covid-19 Advice Line.

Converting to takeaway
Support and guidance provided by Shield Safety Group, on converting to takeaway, food collection and food deliveries.

Whitepaper on reopening
Flow learning have created a whitepaper that gives insights from 10 hospitality industry leaders on how they are reopening.

Operational guidance
Provided for the hospitality business from