All of the resources listed are free to access. If you see a topic not covered or have any questions, please contact us.

  • Reopening tools
  • HR, recruitment & development
  • Good practice management
  • Conflict management
  • Vulnerability management
  • Customer safety
  • Financial support
  • Mental health
  • Reporting Covid
  • Counter terrorism
  • Marketing & Communication
  • NDML it is very import to ensure your insurance is fit for purpose CLICK HERE for further information
  • The Institute of Licensing held a webinar on 26th April "Supporting your team now and in the future" CLICK HERE to view this on youtube
  • West HR offers free HR e-learning modules including recruitment & selection, and managing redundancy.
  • The Drinks Community by the Drinks Trust is a professional network for drinks industry people.
  • The Drinks Trust also offer a free Mentoring programme.
  • ACAS gives employees and employers free, impartial advice on workplace rights, rules and best practice.
  • The Institute of Hospitality is the world’s leading professional body for hospitality professionals.
  • A video from National Pubwatch covering staff training.
  • The pub is the hub is a community based organisation who bring together venues and authorities in local areas. Their website has a wide range on resources and information to help venues work together. https://www.pubisthehub.org.uk/
  • The BBPA, alongside the British Institute of Innkeeping, UKHospitality, the National Police Chiefs’ Council (NPCC) and the Local Government Association (LGA), has developed guidance for licensees  screening the Euro 2020 tournament
  • The Institute of Licensing held a webinar on 24th May "Business Interruption Insurance" CLICK HERE to view on youtube
  • Pubwatch's Good Practice Pub Guide contains resources on many topics essential to running a pub responsibly
  • Pubwatch has created a video to support venues who are planning on showing the Euro 21 tournament
  • Videos to support you with showing live sports in your pub or bar and reporting crime. Created by Pubwatch
  • MyDiageo have published a range of resources 'Serving up support' to help businesses with a range of subjects including staff training, delivering brilliant beer quality and raising sales. Visit www.mydiageo.com/s/login/ for more information 
  • KAM Media have a host of white papers, vlogs and 'Hospitality Talks', that can help businesses stay ahead of the curve
  • Interactive online toolkit aimed at all businesses and premises that sell age-restricted goods or services
  • Challenge 21/25 scheme video from National Pubwatch
  • National Pubwatch have released a new film "Warning issued over safety of vulnerable customers" advising publicans to ensure staff are fully trained to support vulnerable customers or face losing their reputation as a safe and secure venue, staff should recognise and act when there may be any incidents that may put vulnerable customers at risk
  • National Pubwatch's "Enough is Enough" video on intoxication through alcohol can be used to refresh your staff on the dangers of intoxication and their responsibility when it comes to retailing alcohol
  • A resource produced by the Metropolitan police central licencing team to provide those working in the licensed industry with an awareness of vulnerability and their responsibilities towards people visiting their premises
  • The Mayor of London has created a charter and toolkit to make London a city where all women feel confident and welcome at night
  • The Nightlife Crew scheme was developed to keep young people safe on a night out by reducing alcohol related vulnerability with dedicated trained staff
  • Ask for Angela is a scheme to help anyone in your premises that is in a difficult situation they want help to get out of.
  • The Portman Group have created a Supporting Communities Report that highlights the support provided by organisations involved in alcohol. You can find a copy of the report on their Covid 19 resources page.
  • Free online training for managers in the licensed trade to learn about mental health and how to deal with difficult conversations with your team. Provided by Licensed Trade Charity and Care First
  • Hospitality Action has a host of mental wellbeing resources available
  • Free helpline to access counsellors, as part of the Licensed Trade Charity - 0808 801 0550
  • Mind provide advice and support to empower anyone experiencing a mental health problem
  • My Black Dog - Chat online for free about mental health to real people who have grappled with suicide, self-harm, depression and paralysing mental illness
  • Drinkaware have published resources regarding advice and support concerning isolation and coronavirus. If this is something that effects you or someone you know you can find further information here
  • Devised by counter terrorism officers and security experts, the ACT Awareness eLearning package is open anyone who wants to learn how to spot the signs of suspicious behaviour and understand what to do in the event of a major incident
  • Guidance on increasing the protection of crowded places from a terrorist
    attack
  • Help to prepare individuals, communities and organisations to help themselves and each other when there are multiple casualties, particularly from deliberate attacks