All of the resources listed are free to access. If you see a topic not covered or have any questions, please contact us.

  • Reopening tools
  • HR, recruitment & development
  • Good practice management
  • Conflict management
  • Vulnerability management
  • Customer safety
  • Financial support
  • Mental health
  • Reporting Covid
  • Counter terrorism
  • West HR offers free HR e-learning modules including recruitment & selection, and managing redundancy.
  • The Drinks Community by the Drinks Trust is a professional network for drinks industry people.
  • The Drinks Trust also offer a free Mentoring programme.
  • ACAS gives employees and employers free, impartial advice on workplace rights, rules and best practice.
  • The Institute of Hospitality is the world’s leading professional body for hospitality professionals.
  • A video from National Pubwatch covering staff training.
  • National Pubwatch's "Enough is Enough" video on intoxication through alcohol can be used to refresh your staff on the dangers of intoxication and their responsibility when it comes to retailing alcohol
  • A resource produced by the Metropolitan police central licencing team to provide those working in the licensed industry with an awareness of vulnerability and their responsibilities towards people visiting their premises
  • The Mayor of London has created a charter and toolkit to make London a city where all women feel confident and welcome at night
  • The Nightlife Crew scheme was developed to keep young people safe on a night out by reducing alcohol related vulnerability with dedicated trained staff
  • Ask for Angela is a scheme to help anyone in your premises that is in a difficult situation they want help to get out of.
  • Free online training for managers in the licensed trade to learn about mental health and how to deal with difficult conversations with your team. Provided by Licensed Trade Charity and Care First
  • Hospitality Action has a host of mental wellbeing resources available
  • Free helpline to access counsellors, as part of the Licensed Trade Charity - 0808 801 0550
  • Mind provide advice and support to empower anyone experiencing a mental health problem
  • My Black Dog - Chat online for free about mental health to real people who have grappled with suicide, self-harm, depression and paralysing mental illness
  • Devised by counter terrorism officers and security experts, the ACT Awareness eLearning package is open anyone who wants to learn how to spot the signs of suspicious behaviour and understand what to do in the event of a major incident
  • Guidance on increasing the protection of crowded places from a terrorist
    attack
  • Help to prepare individuals, communities and organisations to help themselves and each other when there are multiple casualties, particularly from deliberate attacks