Search the calendar below for free webinars and training for the venues, regulators and place managers involved in the licensed trade, delivered by professional organisations and updated regularly.
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Customer service and managing behaviour & vulnerability with Safer Sounds
March 30 @ 2:00 pm - 4:00 pmFree
Ensuring that government regulations in relation to meeting people, group sizes, social distancing and more are followed can be a real challenge for you and your staff. This session, run by professional trainer Phillipe Chiarella of Safer Sounds, will train your staff to use positive techniques to support these requirements in your venue, and de-escalate any conflict that may arise.
Many customers will not have been to a licensed premises and may not have consumed alcohol for a number of months, and could therefore find themselves vulnerable through intoxication or for other reasons. Phillipe will also provide a refresher session to staff on the signs of vulnerability and how to support those that find themselves vulnerable in your premises.
This is one of a series of online conferences provided by the Institute of Licensing and Best Bar None aimed at assisting industry and regulatory practitioners to prepare for the reopening of the hospitality sector.